Privacy Policy

• Account and profile information — your email address, password credentials held by our authentication provider, and any display name you choose.
• Learning activity — lessons opened, progress and practice activity used to personalise your experience.
• Subscription and account status — your plan, entitlements and subscription state.
• Support requests — the message, contact email and conversation context you submit when you ask to speak with an agent.
• Referral and partner information — a referral code you enter at sign-up, and, if you join the partner programme, the partner details and referral attribution linked to your account.
• Content you submit to interactive features — messages sent to the AI Tutor, text submitted to Translate, and questions asked of the Support Assistant.

The microphone is only accessed when you deliberately start a voice feature, such as Voice Practice, and only after your browser or device grants permission. Recording stops when you stop it.

Recordings are captured in your browser and sent to our server only to be converted into text by our speech-to-text provider, ElevenLabs. We do not store your recording in our database or file storage, and we do not attach it to your profile; the audio exists for the duration of that request. We cannot guarantee how long our speech provider retains data on its own systems — please review ElevenLabs’ own privacy terms for that detail. The resulting text is used to show you the word-by-word phrase comparison on screen.

The AI Tutor, Translate and the Support Assistant are powered by large language models accessed through the Lovable AI Gateway (currently using a Google Gemini model). Text you submit to these features is transmitted to that provider so a reply can be generated.

AI Tutor conversations and messages are stored in your account so you can return to them, and daily usage counts are recorded to enforce your plan’s message allowance. Text-to-speech playback of tutor or lesson content is provided by our speech providers (9jaLingo and ElevenLabs) when you request spoken output.

Web subscriptions are processed by Stripe. Payment card details are entered on Stripe’s hosted checkout and billing pages — Igbo Learn Hub never receives or stores complete card numbers. We store the subscription status, plan, and identifiers Stripe returns so we can grant the right course access. Billing management is handled through the Stripe Customer Portal.

Google Play Billing is not used by the current service. If that changes, this policy will be updated first.

• Lovable Cloud (Supabase infrastructure) — hosting, database, authentication and private file storage.
• Stripe — payment processing and subscription billing.
• Lovable AI Gateway (Google Gemini models) — AI Tutor, Translate and Support Assistant responses.
• ElevenLabs — speech-to-text for Voice Practice and text-to-speech where used.
• 9jaLingo — Igbo text-to-speech.
• Lovable transactional email — support notifications and confirmation emails sent from notify.scsigbo.app.

• to create and operate your account and keep you signed in;
• to give access to the courses and lessons your plan includes;
• to manage subscriptions, upgrades and billing;
• to personalise learning and remember your progress;
• to deliver AI Tutor, Translate, Support Assistant and voice features;
• to answer support requests;
• to protect the service against abuse, fraud and unauthorised access, including usage limits and rate limiting;
• to operate referral and partner attribution where you take part.

We do not sell your personal information. Information is shared only with the service providers listed above, acting on our behalf to run the service; with legal or regulatory authorities where we are required by law to do so; and where necessary to investigate security incidents, fraud or abuse.

Account, subscription, learning progress, tutor conversation and support request records are kept for as long as your account is active and afterwards only as long as needed for legitimate business, accounting, security or legal purposes. Voice recordings are not retained by us after transcription. We do not apply a single fixed retention period to every category of data.

You can view and update basic profile details in your account. To request access to, correction of, or deletion of your personal information — including deletion of your account and its associated learning and conversation records — email scsigbolearn@gmail.com from the address registered on your account, or submit a request through the in-app support assistant. We action verified deletion requests and remove data we are not legally required to retain.

You can also delete your account yourself: sign in, open Profile, and use “Delete account”. This removes your profile, learning progress, tutor conversations, usage records, bookmarks, notifications, referral links and in-app subscription records, and cancels any active subscription. Full details, including what may be retained and how to request deletion if you cannot sign in, are at https://scsigbo.app/delete-account.

Igbo Learn Hub is a general-audience educational service intended to be used by adults, including parents, guardians and teachers who may study alongside children. The service does not currently define a formal minimum age or operate a child-directed experience. Where a child uses the service, it should be with the involvement of a parent, guardian or teacher who holds the account. If you believe a child has provided personal information without such involvement, contact us and we will remove it.

We use reasonable technical and organisational safeguards: encrypted connections, authenticated access, database row-level access rules, server-side enforcement of content entitlements, private storage with short-lived signed links for protected audio, and API credentials held only on the server and never exposed to the browser. No online service can be guaranteed completely secure, and we do not claim otherwise.

Igbo Learn Hub is available internationally. Your information may be processed and stored in countries where we or our service providers operate, which may differ from your own country and have different data protection laws. We rely on reputable providers and appropriate contractual protections for such transfers.

We may update this policy as the service develops. The effective date at the top of this page will change when we do, and material changes will be communicated within the app or by email where appropriate.

Strategic Coverage Solutions / SCS Insurance Agency — Igbo Learn Hub. For privacy questions or data requests, email scsigbolearn@gmail.com.